Wedding Planning Assistant

Question 1

What is this service?

Accepted Answer

Wedding Planning Assistant provides useful tools for event planning, concentrated in one easy-to-use service. We are a growing community of wedding industry professionals around the globe. We help our community of wedding professionals connect with couples who require their services and assistance. The Wedding Planning Assistant is comprised of two parts: Wedding Projects: This is a planning space in which couples, wedding planners, or any other authorized users, can use the interactive interface to organize every detail of their wedding day. Business Profiles: For professional vendors and venues. Once you sign up for a business profile, your business is listed and becomes searchable within the Wedding Planning Assistant for couples around the world.

Question 2

Who can use this service?

Accepted Answer

Anyone on this planet! There are no restrictions on location, language, or nationality.

Question 3

We’re two brides, or two grooms. Can we use the service?

Accepted Answer

Of course! You can customize your wedding by clicking on the icon man/woman in the guest list section. Open guest list, then open the bride or groom profile (in advanced more or table view). Change the sex of the bride or groom, by clicking on the icons (man or woman). A same-sex wedding will be activated.

Question 4

Are wedding projects free?

Accepted Answer

You can utilize "Wedding Projects" for free, although there are certain restrictions in place that are exclusively available for our Premium features.

Question 5

Do you have any limits for wedding projects?

Accepted Answer

You can create unlimited wedding projects. The only limits have to do with photo sizes: Uploaded images must be less than 20Mb individually. On certain features, there is a photo upload limit of 30 pictures.

Question 6

How can I share wedding project data with someone?

Accepted Answer

There are a few ways to share a wedding project with someone else. Method 1: Open the wedding project link, then copy the url into the browser. Share it with your fiance, wedding planner, parents, or anyone else who should be able to see and edit the wedding project. Method 2: Use the share button, located near the user profile picture. From there you can edit user permissions. When another user is online, you will be able to see their profile picture near yours. It’s also important to note that each project has its own ID, which should be kept safe and private: The ID works like an access key to the wedding project.

Question 7

How does synchronization work?

Accepted Answer

You can collaborate with your planner or other participators in real time. If someone makes a change, you will see the changes immediately throughout the entire wedding project. Online users are shown in real time near your user profile picture. This allows you to be sure that you see the most recent updated data.

Question 8

How can I find a venue or vendor?

Accepted Answer

You can use the search feature inside or outside of wedding project. Just plug your criteria in (location, price range, etc.) and go. If you find a vendor you like, you can add their business profile to your wedding project. When it’s time to make the decision, you can directly contact the vendor through their profile. If the search result is empty, it means that no vendors yet match your specific criteria. Please try changing your search criteria.

Question 9

Can I customize wedding project features visibility?

Accepted Answer

Yes. If you don’t need a feature, you can disable it and vice versa.

Question 10

What is cloning?

Accepted Answer

If you’ve decided to make a few different visions of your wedding day, cloning is a helpful option. You can create several different copies of your wedding project with varying alterations, and then decide what is the best fit to you. If you’re a professional wedding planner, this can be an extremely helpful option. Save a template from one wedding for use with future clients!

Question 11

Who can delete my wedding project?

Accepted Answer

Anybody who has full editing permissions can delete a project. If a project is removed, all users will lose their access. Please note that a cloned project is saved outside of the parent project. Any actions on a parent project will not have the same effect on the cloned project.

Question 12

What does “unfollow project” mean?

Accepted Answer

Executing this function will remove the selected wedding project from your Projects list. The project will still exist for any other users with access.

Question 13

I can’t find my existing project, what happened?

Accepted Answer

If you created your wedding project with an Anonymous account (without sign-up/sign-in), the website didn’t save it in the database. To recover it, check your device/laptop and the exact browser where you created the wedding project. Check the browser history. The wedding project can be found there. If you would like to have stable access to your wedding project, please create an account, or login, and then go to the Wedding Projects page. All active projects you created with an anonymous account will be attached to your authorized account automatically.

Question 14

How is pricing calculated for the Business profiles?

Accepted Answer

We provide a flat rate subscription of $19 per individual business profile per month.

Question 15

Do you have a free plan for Business profiles?

Accepted Answer

Unfortunately, we don’t provide a free plan. However, new businesses can enjoy a 30-day free trial. During this period we won’t charge you at all, even if you create multiple business profiles.

Question 16

Is there any way to make sure my business appears first in the search results?

Accepted Answer

No. All business accounts are created equal. The internal algorithm decides what businesses appear first in the results according to search criteria. We are always working on improving our algorithm for the best results.

Question 17

How is payment processed?

Accepted Answer

We use Stripe to process your payment. Stripe is the same payment provider used by companies such as Twitter, Pinterest, and Lyft. We do not handle your credit card information directly.

Question 18

Do you offer refunds?

Accepted Answer

We don’t offer refunds, however we do have an account credit system. If your plan decreases during your billing period, your account will be credited accordingly, and the next time your account is charged, any remaining balance will be used before creating a new charge.

Question 19

Can I change my payment method/card?

Accepted Answer

You can change your payment method at any time in your billing settings.

Question 20

What happens if my payment fails? E.g. an expired credit card.

Accepted Answer

You will be notified by e-mail after each failed payment. Payment may be retried up to 4 times within the next month. After this, if the payment does not succeed, your license will be downgraded and business profiles deactivated.

Question 21

What happens if I cancel my subscription?

Accepted Answer

All business profiles will be suspended. Profiles will be automatically removed from the system after 90 days. You can also remove them manually.

Question 22

Can I use the platform for planning other events?

Accepted Answer

Sure, you can use Wedding Planning Assistant to organize Double weddings (Two couples), Girl’s nights, Bachelor parties, Baby showers, Anniversaries for one person or two, Corporate, and any other events. In the wedding project setting, you can choose a specific project type. The interface of the wedding project will be changed accordingly.

Frequently Asked Questions

Wedding projects

Business profiles